No, all orders placed on Tolaxa.com include free shipping within the United States. We cover all shipping costs so you can enjoy your premium lighting without additional fees.

Orders are processed within 1–3 business days (excluding weekends and holidays). Once shipped, delivery takes 6–10 business days through carriers like UPS, USPS, or FedEx.

Total estimated delivery time: 7–13 business days.

Yes. Once your order is shipped, you’ll receive an email with a tracking number. You can then check real-time updates on our Order Tracking page at Tolaxa.com.

If you made a mistake, please contact us within 24 hours of placing your order at support@tolaxa.com. After a package is shipped, the delivery address cannot be changed.

If your package is delayed, lost in transit, or returned to us by the carrier, please contact our support team. We will either arrange a replacement (if stock is available) or issue a refund.

You may request a return or exchange within 35 days of receiving your order. Requests made after this period cannot be accepted.

Items must be unused, undamaged, and in their original packaging.

• Exchanges are only offered for defective, damaged, or incorrectly shipped items, and Tolaxa will cover the cost.
• For change-of-mind returns, customers are responsible for return shipping.

Refunds are issued to your original payment method after inspection of the returned product.

• It may take 10 business days for the funds to appear, depending on your bank or payment provider.
  

Yes. The following items are non-returnable:

• Clearance or final sale products
• Gift cards
• Personalized or custom-made items

To request a return or exchange, contact Tolaxa customer service at support@tolaxa.com or +1 817 210 3215 within 35 days. Provide:

• Your order number and product details
  
• A short description of the issue
  
• Clear photos (if defective or damaged)
  

Once approved, ship the product back using a trackable shipping method and share the tracking number with our team.